Where is my certificate?

• For all required items
• For minimum required items
  • Reclaiming your certificate

Required items

If you have completed all required items for a course or program and your certificate seems to be stuck generating, follow the steps below to speed up the retrieval process:

1. Navigate to your user profile by clicking on your username in the top right corner of the screen.

2. Click on the Certificates tab. If your certificate is listed, click View Certificate next to the relevant certificate.

3. If the certificate is not listed here, try clearing your cache on your current browser, then check again.

4. If you are still experiencing issues, wait one hour and check again. If your certificate is still generating, you will want to contact support for assistance.

Minimum required items

A course or event where you are only required to meet a certain number of items might be configured. Here is how you claim your certificate when completing minimum required items.

1. Click the certificate item to view the course items available in order to claim your certificate. You will notice a message informing you how many items you are required to complete before claiming your certificate. In the example below, you will see that you are required to complete 2 of the 4 items.

2. In the upper right hand corner, you will see a progress bar indicating how many items you have completed out of the total minimum required items configured. 

3. Once you have met the minimum required items, when navigating to the certificate, you will see a green Claim Certificate button and a message on the progress bar in the right hand corner instructing you to claim your certificate. Select the Claim Certificate button to generate your certificate.

4. You can also view your certificate by navigating to your user profile, clicking on your username in the top right corner of the screen. Click on the Certificates tab and then click View Certificate next to the relevant certificate.

Reclaiming your certificate

If you have already claimed your certificate and have taken additional course items, you will be able to reclaim and generate your certificate to reflect the additional credits. 

1. Visit the certificate page after completing the additional items. 

2. See a green Reclaim Certificate button and an indicator by the progress bar in the upper right hand corner confirming you have completed additional items. You will notice the additional credits are totaled in the table below.

3. Click the Reclaim Certificate button to generate a new certificate with the updated credit totals reflected from the table.  

4. If you do not reclaim your certificate directly from the certificate page, you will see a prompt in your user profile under the Courses tab, instructing you to reclaim your certificate as seen below.