Common Questions

How Do I Join a Live Web Event?

Click on the link your confirmation/reminder email or return to the live web event registration site. If the web event has not yet started, you will see a holding screen that will open automatically at start time (you may see a Request Entry button, but it is not necessary to click it. The web event will open automatically at start time)

Last updated on June 11, 2018 at 9:24 PM

Where is my certificate?

Last updated on May 19, 2022 at 5:50 PM

What is in my user profile?

Last updated on October 27, 2022 at 5:00 PM

How do I request a refund?

Last updated on October 22, 2020 at 3:49 PM

What does a pulsing red dot indicate?

Last updated on January 13, 2021 at 7:30 PM

Allow list instructions

Last updated on February 13, 2025 at 12:05 AM

How do I navigate the video presentation player?

Last updated on June 20, 2023 at 9:18 PM

Why is there a dollar sign icon on my content?

Last updated on August 8, 2023 at 8:52 PM

How do I submit external credits?

Last updated on March 4, 2025 at 7:49 PM